Cancellation policy

1. Stop renewal and keep your paid editions

Your subscription will not renew for another term. All editions already paid for will continue to be delivered through the end of your paid term. There is no early-ending refund for this option.

Submit your request before your next renewal. A confirmed stop to renewal does not cancel an edition you have already paid for.

2. End early and recalculate your refund

Early-ending requests received before the 7th apply to the current month. Requests received on or after the 7th apply to the following month. All cutoffs use London time.

For example, a request received on 6 April ends editions from April onward; a request received on 7 April ends editions from May onward, and April counts as a used month. Months before the effective month count as used, even if a letter is still in the post.

For an early end, used months are recalculated at the full single-month price shown when you ordered, in your original payment currency. Refund = amount paid for the term − (full single-month price × months used), less any refund already made. The refund cannot be less than zero; there is no extra charge if the calculation is negative.

For example, a six-month EUR term costs €107.46. If two months count as used, the refund is €107.46 − (2 × €19.90) = €67.66. For a current six-month USD term, the same calculation is $129.92 − (2 × $24.06) = $81.80. After all six months count as used, no refund remains and there is no additional charge.

The calculation applies to the affected paid term, not to earlier terms that have already ended. Any previous refund for that payment is deducted. If the calculation leaves no refundable balance, you can still request an early end. Refunds use the original payment currency and the full single-month price recorded when you ordered; later catalogue changes do not change that price.

How to request cancellation

Sign in to your account, open your subscription’s cancellation options, review the dates and calculation, then submit your preferred option. Your request is saved with its receipt time and reference. Processing later does not move the cutoff date.

We confirm the subscription change and any refund after processing. A request receipt is not confirmation that Stripe has cancelled the subscription or returned the money. Approved refunds are returned through the original payment method; your payment provider determines when they appear.

If you cannot access your account, email myeigenzeit@gmail.com with your order reference and preferred cancellation option. You do not need to give a reason.

Gifts and consumer rights

Gift plans are paid once and end automatically. They never renew. Contact us if you need help ending a gift early.

This policy describes ordinary subscription cancellation. It does not replace or restrict any statutory right of withdrawal, refund, or remedy for missing or faulty goods. A statutory withdrawal request is handled separately and is not subject to this monthly cutoff or used-month discount calculation.