Delivery policy

When your subscription starts

Orders placed from the 1st through the 14th start with the current month’s edition. Orders placed from the 15th through the end of the month start with the following month’s edition, planned for dispatch at the start of that month.

For example, an order placed on 14 April starts with April’s edition. An order placed on 15 April starts with May’s edition.

Dates and cutoffs use London time (Europe/London), including daylight saving time. Your first dispatch window is shown before payment and saved with your order.

Posting and arrival

Dispatch is when we hand your letter to the postal service. Arrival times vary by destination and postal service; a dispatch date is not a guaranteed delivery date.

After your first edition, we plan to post one edition at the start of each month for the duration of your plan. Orders starting in the current month may be posted later in that month.

Destinations, prices and delivery cost

Delivery is included in the price to the destinations offered at checkout. The available country list is shown before you pay.

Euro-area destinations are charged in euros (EUR). The United Kingdom uses pounds sterling (GBP), Switzerland Swiss francs (CHF), Norway Norwegian kroner (NOK), Denmark Danish kroner (DKK), and Sweden Swedish kronor (SEK). The United States, Canada, Australia and New Zealand use their respective dollars (USD, CAD, AUD and NZD). Choose the delivery country to see the exact total and currency before payment. Your bank may apply its own conversion rate or fees if your payment account uses another currency.

Address changes and missing letters

Keep your delivery address up to date in your account. Changes apply to future dispatches; letters already posted cannot be redirected by us.

If a letter is unusually delayed, missing or damaged, contact myeigenzeit@gmail.com with your order reference so we can help. Postal delays do not remove your statutory rights concerning delivery, loss or damaged goods.